1. Which items can be returned

Furnexa accepts returns for items that are unused, undamaged, and in their original packaging. Custom or personalized furniture may have specific return guidelines, so please review product details before purchase. Returns must be requested within 7 days of delivery to be eligible for a refund.

Standard delivery typically takes 7–10 business days from the date your order is dispatched. Once shipped, you’ll receive a tracking number so you can follow your delivery progress and plan accordingly.

2. How to initiate a return

To start a return, contact our customer support team via email or phone. Provide your order number and reason for the return. Our team will guide you through the return process, provide shipping instructions, and ensure your item is picked up or shipped efficiently.

3. How refunds are processed

Once your returned item is received and inspected, we will process your refund promptly. Refunds are issued to the original payment method and typically appear within 7–10 business days. Any shipping fees for the original order are non-refundable, unless the return is due to an error on our part.

4. Exchanging Items

If you would like to exchange a product, please contact our support team. We can guide you in selecting the correct item, and facilitate the swap quickly and efficiently. Additional charges may apply for differences in product price.

5. Reporting Issues

If an item arrives damaged or defective, please notify us immediately. Provide photos and your order details so that our team can arrange a replacement or refund as quickly as possible. Furnexa prioritizes resolving these issues efficiently to ensure your satisfaction.

6. Reporting Damages

Ensure that items are securely packaged and all original accessories and documentation are included. Clearly label the return package with the return authorization provided by Furnexa. This helps us process your return faster and accurately.