Frequently Asked Questions
Find answers to common questions about our furniture, orders, delivery, and care.
Frequently Asked Questions
Find answers to common questions about our furniture, orders, delivery, and care.
Ordering and payments
Shipping and Delivery
Returns and Exchanges
Product Care
How can I place an order online easily?
To place an order online, simply browse Furnexa’s curated collections, select the furniture you love, choose any available options such as color, fabric, or configuration, and click “Add to Cart.” Once your selections are ready, proceed to the secure checkout page, review your order details, enter your payment and shipping information, and confirm your purchase for a smooth, seamless shopping experience.
Which payment methods are accepted on your website?
We accept major or mostly in credit and debit cards. It is also including Visa, MasterCard, and American Express. Depending on your location, additional payment options such as digital wallets or local payment methods may also be available at checkout.
Can I modify or cancel an order after placing?
Orders can be modified or canceled only within a short time after placement. Once an order has been processed or shipped, changes may not be possible due to operational limitations. Please contact our support team as soon as possible for assistance, and we will do our best to help.
Are gift cards or vouchers available for purchase online?
Yes, digital gift cards and vouchers are available for purchase on our website. They can be emailed directly to the recipient and easily redeemed during checkout on any eligible purchase.
How do I apply discount or promo codes correctly?
You can apply your discount or promo code at checkout by entering it in the designated “Promo Code” or “Discount Code” field. Be sure to click “Apply” before completing your payment to ensure the discount is reflected in your order total before final confirmation.
Can I save my favorite items for later purchase?
Yes, you can save items to your wishlist or favorites for future reference. Simply click the “Save” or “Add to Wishlist” option on the product page while logged into your account.
Is my payment information secure when ordering online?
Absolutely. All payments are processed through secure, encrypted systems that comply with industry security standards. We do not store your payment details on our servers.
Can I place an order by phone if needed?
At this time, orders can only be placed through our website. If you need help completing your order, our support team is happy to guide you through the process.
Ordering and payments
Shipping and Delivery
Returns and Exchanges
Product Care
How can I place an order online easily?
To place an order online, simply browse Furnexa’s curated collections, select the furniture you love, choose any available options such as color, fabric, or configuration, and click “Add to Cart.” Once your selections are ready, proceed to the secure checkout page, review your order details, enter your payment and shipping information, and confirm your purchase for a smooth, seamless shopping experience.
Which payment methods are accepted on your website?
We accept major or mostly in credit and debit cards. It is also including Visa, MasterCard, and American Express. Depending on your location, additional payment options such as digital wallets or local payment methods may also be available at checkout.
Can I modify or cancel an order after placing?
Orders can be modified or canceled only within a short time after placement. Once an order has been processed or shipped, changes may not be possible due to operational limitations. Please contact our support team as soon as possible for assistance, and we will do our best to help.
Are gift cards or vouchers available for purchase online?
Yes, digital gift cards and vouchers are available for purchase on our website. They can be emailed directly to the recipient and easily redeemed during checkout on any eligible purchase.
How do I apply discount or promo codes correctly?
You can apply your discount or promo code at checkout by entering it in the designated “Promo Code” or “Discount Code” field. Be sure to click “Apply” before completing your payment to ensure the discount is reflected in your order total before final confirmation.
Can I save my favorite items for later purchase?
Yes, you can save items to your wishlist or favorites for future reference. Simply click the “Save” or “Add to Wishlist” option on the product page while logged into your account.
Is my payment information secure when ordering online?
Absolutely. All payments are processed through secure, encrypted systems that comply with industry security standards. We do not store your payment details on our servers.
Can I place an order by phone if needed?
At this time, orders can only be placed through our website. If you need help completing your order, our support team is happy to guide you through the process.
Ordering and payments
How can I place an order online easily?
To place an order online, simply browse Furnexa’s curated collections, select the furniture you love, choose any available options such as color, fabric, or configuration, and click “Add to Cart.” Once your selections are ready, proceed to the secure checkout page, review your order details, enter your payment and shipping information, and confirm your purchase for a smooth, seamless shopping experience.
Which payment methods are accepted on your website?
We accept major or mostly in credit and debit cards. It is also including Visa, MasterCard, and American Express. Depending on your location, additional payment options such as digital wallets or local payment methods may also be available at checkout.
Can I modify or cancel an order after placing?
Orders can be modified or canceled only within a short time after placement. Once an order has been processed or shipped, changes may not be possible due to operational limitations. Please contact our support team as soon as possible for assistance, and we will do our best to help.
Are gift cards or vouchers available for purchase online?
Yes, digital gift cards and vouchers are available for purchase on our website. They can be emailed directly to the recipient and easily redeemed during checkout on any eligible purchase.
How do I apply discount or promo codes correctly?
You can apply your discount or promo code at checkout by entering it in the designated “Promo Code” or “Discount Code” field. Be sure to click “Apply” before completing your payment to ensure the discount is reflected in your order total before final confirmation.
Can I save my favorite items for later purchase?
Yes, you can save items to your wishlist or favorites for future reference. Simply click the “Save” or “Add to Wishlist” option on the product page while logged into your account.
Is my payment information secure when ordering online?
Absolutely. All payments are processed through secure, encrypted systems that comply with industry security standards. We do not store your payment details on our servers.
Can I place an order by phone if needed?
At this time, orders can only be placed through our website. If you need help completing your order, our support team is happy to guide you through the process.
Still Have Questions?
Our team is here to help. Contact us anytime for personalized assistance and guidance on your furniture choices.
Still Have Questions?
Our team is here to help. Contact us anytime for personalized assistance and guidance on your furniture choices.